By using the [Black & White] website, you agree to comply with the following terms:
- Accuracy of Information:
Customers must provide accurate details (name, address, phone number) to ensure timely delivery.
- Pricing and Availability:
All prices include taxes (if applicable). The store reserves the right to update prices or product availability at any time.
- Intellectual Property:
All website content, including images, designs, and models, is owned by [Black & White] and may not be used or reproduced for commercial purposes without prior permission.
- Order Cancellation:
The store reserves the right to cancel any order if the customer cannot be reached or in case of technical errors in pricing or data.
- Return and Exchange:
Customers may request a return or exchange within 14 days from the delivery date, provided the product is unused, in its original condition, with all tags and packaging.
- Non-returnable Items:
For hygiene reasons, underwear and accessories cannot be returned or exchanged unless there is a manufacturing defect.
- Shipping Costs:
Customers bear shipping costs for returns or exchanges due to change of mind or size.
The store covers all costs if the product is defective, damaged, or incorrectly delivered.
- Refunds:
Refunds are processed using the original payment method (or bank transfer / e-wallet) within 5 to 7 business days after inspection.
- Shipping and Delivery:
Orders are delivered within Cairo and Giza within 2–3 business days, and to other regions within 3–5 business days.
- Order Inspection:
Customers may inspect the product upon delivery (in selected areas). If the order is rejected, only shipping fees will be charged.
